Strategies Group

Achieve Outstanding Customer Service Using Acumatica Case Management

How to use Case Management and CRM to provide a 360 view of your customer interactions.

Cases may come in many varieties including Maintenance and Repair, Replace, and Technical to shipping questions, AR questions, questions relating to programs and discounts, and more. Acumatica provides a single place to record and track these cases, capturing emails, task and a number of other events – creating a single source of the truth.

In this on demand webinar, we will teach you:

  • Why every employee is a customer service representative for your company
  • How to provide a single source of the truth to company management and all employees
  • Since Acumatica CRM is built into the ERP system it can provide this 360 view of customer interactions like no other CRM on the market

Access the on-demand webinar now to learn more about Acumatica Case Management.

Strategies Group

Strategies Group

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