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How Much Time Off is Enough?

Posted by Randy Collins   on April 11, 2016
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Category :Uncategorized
How does your company handle it’s paid time off policy? Is it traditional? A banked system? Or something more radical and experimental? Employee benefits, including Paid Time Off (PTO), have become a much bigger consideration in the retention of good team members. With technological advances promoting the opportunity for remote workers, the inclusion of the Millennials and their ideas, many companies are breaking the traditional barriers of PTO policy. In the old days, it wasRead More

Service With a Smile (When Everyone Wins)

Posted by Ron Smith   on March 14, 2016
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Category :Uncategorized
One of our Service Contractor customers recently told me that before implementing an integrated Work Order system that he “would not want to have been one of their technicians”. They would previously arrive at a customer’s site with no information on service history, flying by the seat of their pants. This approach created an environment fraught with opportunity for error.  With no past history, the technician would often have to re-learn work that had alreadyRead More
Having seven kids, my wife and I are always looking for ways to engage with them on their level to create shared moments of growth and discussion. One of the unlikely tools we have started to use is Netflix. While this method is probably not taught in any Human Behavior courses or change management process workshops, it seems to work for us. We pick a series and set a time for popcorn and the show (after homework ofRead More

Watershed Moment

Posted by Randy Collins   on January 18, 2016
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Category :Uncategorized
Whether you are basking in the glow of a prosperous and fulfilling 2015 or trying to forget the challenges of last year, we will all most likely have to face another watershed moment in the New Year.  A watershed moment represents a critical turning point when an important change happens. The decisions we make in that moment definitely affects the outcome of our year; however, the attitude and dedication with which we follow our newRead More

Trust

Posted by Randy Collins   on May 11, 2015
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Category :Uncategorized
Trust is an essential component to any group dynamic. Trust happens at the macro level in our society every day. We “trust” that the driver on the other side of the road careening toward us in a 3,000 pound metal missile is paying attention and not feeling particularly homicidal that morning. When we eat out, we “trust” that social norms of cleanliness and quality were observed when preparing our meal. This level of trust becomesRead More

Even Big Brown Can Let You Down

Posted by Randy Collins   on April 15, 2015
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Category :Uncategorized
We all mess up, heck even Big Brown messes up. My son ordered a new longboard for our spring break trip to Florida. He paid for overnight shipping so that he could make sure the board was there for our Friday departure. After two missed attempts to deliver by UPS during the week, I called to arrange a pick up at the customer service center. At 7:46 pm on Thursday evening I received a callRead More
We can often leverage lessons from our personal life to improve our business acumen. The pitfalls of professional services planning are well known, and the below story shares many of the same elements… Have you ever made plans for something in the future only to realize later that you weren’t thinking clearly during the planning stage? I am all too familiar with this feeling. In January I had some fairly major surgery that kept meRead More

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