Service With a Smile (When Everyone Wins)

With recent advancements in technology, Field Service is rapidly moving from paper to electronic data collection for these and many other good reasons:

  • Immediate notification and transmission of detailed Work Orders to field personnel
  • Electronic trail of communication so that information is not lost
  • Site service history for complete visibility into prior work done
  • Availability of Inventory levels and tracking of truck inventory
  • Ability to create proposed Purchase Orders from the field
  • Electronic capture of customer signature when work is done
  • Automatic update of labor, materials and other charges back to office Billing system

With up-to-date information available technicians are able to arrive informed and ready to get to work. Customers appreciate the professionalism as well, creating a situation where everyone wins.

If any of this sounds familiar, please contact us and ask us how we can help improve your service operations.

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