Strategies Group

Support

Get expert support from the Strategies Group Team

When you choose a SGI Support Package, you can count on receiving personalized service and expert support from someone who actually understands your business needs. We make sure your software can support your unique business processes today, tomorrow, and for years to come.

SGI Support programs

  • SGI Standard Support is designed to enhance the customer experience following initial system deployment. It features email and telephone communication with EST business hours coverage and next day response. The package also includes screensharing support, unlimited users, ISV support facilitation, and an annual business process review. 
  • SGI Premier Support is the highest level of support. This program is ideal for customers who want all of the features of the Standard Support Package in addition to same day response time and 12 additional consultative hours. 


Features

COMPARE PACKAGE FEATURES

Online Documentation & Knowledge Base

Acumatica Open University

Community Forums

Product Suggestions & Voting

Product Downloads

Online/Email Case Support

Chat Support

Service Level Agreement

After Hours Emergency Support

Telephone Support

Screenshare Remote Support

Number of Named Users Able to Contact Support

ISV Support Facilitation

R1/R2 Upgrade Assistance

Annual Business Process Review

Additional Consultative Hours

Acumatica Standard Support

Included in Acumatica License cost

$0

Per Month

(minimum)


Acumatica

Next Day

1

Acumatica Premier Support

SAAS 20% OF LICENSE COST Pcs 25% OF LICENSE COST 

$675

Per Month 

(minimum)

Acumatica

Same Day

3

SGI Standard Support

Saas 10% of License Cost Pcs 12% of License Cost 

$300

PER MONTH

(Minimum)


SGI

1 Business Day

Unlimited (from approved list)

1 per Year

SGI Premier Support

SAAS 20% OF LICENSE COST Pcs 25% OF LICENSE COST 

$675

Per Month

(Minimum)

SGI

1/2 Business Day

Unlimited (from approved list)

1 per Year

12 Hours per Year

For more information or to buy a package contact us at sales@strategiesgroup.com 

To contact SGI Support call (678) 388-4942 or email support@strategiesgroup.com

Hours: Monday – Friday (8:00 AM EST – 5:00 PM EST)

Strategies Group

Strategies Group

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